Privacy Policy

At nelorvi, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains how we handle your information when you visit our website, place an order, contact us, or interact with our store.

Information We Collect

When you use our website or purchase from nelorvi, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number, where provided
  • Payment details, processed securely through third-party payment providers
  • Order history
  • Device information
  • IP address
  • Website usage data
  • Customer service messages

We only collect information that is necessary to process orders, improve our service, and provide a smooth shopping experience.

How We Use Your Information

We may use your information to:

  • Process and fulfil your order
  • Send order confirmations and shipping updates
  • Respond to customer support enquiries
  • Improve our website and customer experience
  • Prevent fraud or unauthorised activity
  • Comply with legal obligations
  • Send marketing emails, only where you have opted in

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at 1nelorvi@gmail.com.

Payment Information

Payment information is processed securely by trusted third-party payment providers.

nelorvi does not store your full payment card details on our systems.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your cart
  • Understand website traffic
  • Improve website performance
  • Support advertising and analytics tools

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some website features may not work properly without cookies.

Third-Party Tools and Services

We may use trusted third-party services to operate our store and provide a better customer experience, including:

  • Website hosting platforms
  • Payment processors
  • Shipping and fulfilment providers
  • Email marketing tools
  • Analytics tools
  • Advertising platforms

These third parties may process your information only as needed to provide their services.

We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to:

  • Process your order
  • Deliver your package
  • Accept payments
  • Provide customer support
  • Comply with legal requirements
  • Protect our business, customers, or website from fraud or misuse

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on your location, including if you are in the UK or European Economic Area, you may have rights over your personal data.

These rights may include:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to withdraw marketing consent
  • The right to request a copy of your data

To make a privacy request, please contact us at 1nelorvi@gmail.com.

Data Retention

We keep personal information only for as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Meet legal or accounting obligations
  • Resolve disputes
  • Protect our business

When information is no longer needed, we will take reasonable steps to delete or anonymise it.

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at 1nelorvi@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, or legal requirements.

Updates will be posted on this page with the revised policy.

If you have any questions, please contact us at [1nelorvi@gmail.com].