Shipping Policy

At nelorvi, we want your order experience to feel calm, clear, and reliable from the moment you place your order to the moment it arrives.

Order Processing Times

All orders are carefully processed within 1–3 business days after your order is placed.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During busy periods, sales, or seasonal demand, processing times may be slightly longer.
  • Once your order has been processed and shipped, you will receive a confirmation email where available.

Estimated Shipping Times

Estimated delivery times are typically:

  • 5–12 business days, depending on your location
  • Delivery times may vary due to customs, courier delays, local postal services, or unexpected disruptions

Please understand that shipping times are estimates and cannot be guaranteed.

Shipping Delays

While we aim to deliver every order as quickly as possible, delays may occasionally happen due to:

  • High order volume
  • Weather disruptions
  • Customs checks
  • Courier delays
  • Incorrect or incomplete shipping information

If your order is delayed, we appreciate your patience. You can contact us at 1nelorvi@gmail.com and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping details are correct before placing your order.

nelorvi is not responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete customer information.

If you notice an error in your address, please contact us immediately at 1nelorvi@gmail.com. We can only update shipping details if the order has not yet been processed or dispatched.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at 1nelorvi@gmail.com.

We may ask you to check with your local courier or postal service first. Where possible, we will assist with tracking information and next steps.

nelorvi is not responsible for packages marked as delivered by the courier, but we will always try to support you in resolving the issue.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer and are not included in the product or shipping price unless clearly stated at checkout.

Wellness Product Notice

Some of our products are designed to support comfort, self-care, and general wellness. They are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a health concern, please speak with a qualified healthcare professional before using any wellness product.

If you have any questions, please contact us at [1nelorvi@gmail.com].