Refund & Return Policy
At nelorvi, your comfort and confidence matter to us. We want you to feel reassured when shopping with us, which is why we offer a clear and customer-friendly return process.
Refund Window
We offer a 60-day refund window from the date your order is delivered.
To be eligible for a return, your item must meet the conditions listed below.
Return Eligibility
To qualify for a return or refund, the item must be:
- Unused
- Unopened where applicable
- In its original packaging
- In the same condition that you received it
- Returned with proof of purchase or order confirmation
For hygiene and safety reasons, wellness, personal care, or health-related products may not be eligible for return once opened, used, or handled in a way that makes resale unsafe.
Non-Returnable Items
The following items may not be eligible for return:
- Used wellness or personal care products
- Opened hygiene-sensitive items
- Items damaged due to misuse
- Items returned without original packaging
- Gift cards or promotional items
- Items purchased during final sale promotions, where clearly stated
How to Request a Return
To start a return, please email us at 1nelorvi@gmail.com with:
- Your full name
- Your order number
- The reason for your return
- Clear photos of the item if it arrived damaged or defective
Please do not send your item back without contacting us first. Returns sent without approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us at 1nelorvi@gmail.com as soon as possible with photos and your order details.
If approved, we may offer a replacement, refund, or another suitable solution depending on the situation.
Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to complete the refund.
Original shipping fees may not be refundable unless the return is due to our error.
Return Shipping Costs
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
Wellness Disclaimer
nelorvi products are intended to support general wellness, relaxation, comfort, and self-care. Results may vary from person to person.
Our products are not medical devices unless clearly stated and are not intended to replace professional medical advice, diagnosis, or treatment.
If you have any questions, please contact us at [1nelorvi@gmail.com].